There will be many scenarios for the email sending issue in Magento.
- Check if email sending is completely disabled in Magento: System => Configuration =>System tab ... Under Mail Sending Settings sub section "Disable Email Communications" should be set to NO
- Does Magento sending other native emails (new registration, order confirmation etc)?
- Check if the email sending is enabled for shipments in Magento admin: System => Configuration => Sales Emails => Shipment Comments should be enabled (By default it is enabled)
- Is Magento using any extension to send the emails? If this is the case click here
- If Magento is not using any extension to send the emails then we need to check the server whether it is supporting the email sending or not.
- If the issue is in 1.3.1 version then the solution will be found here
- If you server does not support email sending then use the SMTP Pro extension
- http://www.magentocommerce.com/magento-connect/aschroder-com-smtp-pro-email-free-and-easy-magento-emailing-for-smtp-gmail-or-google-apps-email.html
- http://www.magentocommerce.com/magento-connect/turbo-smtp-email.html
- http://www.magentocommerce.com/magento-connect/aschroder-com-google-apps-email-gmail.html
- http://www.magentocommerce.com/magento-connect/advanced-smtp-artson-it.html
- http://www.magentocommerce.com/magento-connect/turbo-smtp-email.html
- Even if you use the SMTP pro extension doesnt't help you then you may directly change the script to send emails from SMTP.
there are some order confirmation email no sending, out of 10 order there are 3/4 order confirmation are not sending. it was ok, suddenly its happened and still same problem..any idea please
ReplyDeleteRegards
Fozla Alahi Bhuyain
DeleteIt looks like it's not Magento issue. Better you contact your hosting provider to check the number emails allowed to send from your server per every hour.
I have looked at all the System>Configuration settings and everything seems to be fine and was working about 2 weeks ago but we are now receiving multiple phone calls just to find out if the order was placed. Magento is showing that all confirmation emails are being sent out but for some reason no customers are receiving them. We have Magento linked with T-Hub and Paypal. If that would cause any issues possibly. The Magento website will also not allow me to download the Zend Security Update?
ReplyDeleteCustomers are also having problems resetting their passwords which is sending error messages to them.
ReplyDeleteIn my case admin email is working for new order but not sending to customer.
ReplyDeleteWhat could be the problem?
Hi
ReplyDeleteI believe in my store, a problem that admin does not get any mail on any order being placed, weather in pending status or confirmed.
Is there a work around this ?
My issue was that there was no code anymore in my transaction emails.I had to add new templates and copy the codes from another magento install on another domain.Then went back into sales emails and changed the templates.
ReplyDeleteMy magento not sending any e-mails(transactional, for new user , confirmation etc...). Is possible that the reason of this problem is that my domain is: sklep.questsport.pl but after load site it changes on directed path on host? http://questteam.home.pl/questsportnew/magento/
ReplyDeleteI tryied changed the adress but then my store stop working corectly.
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